Frequently asked questions

Are you solicitors?

No. Sorted Legal is not a law firm and is not regulated by the Solicitors Regulation Authority. We prepare documents and letters that anyone is legally allowed to prepare. If you need a solicitor, we'll tell you.

Is a letter from you less effective than one from a solicitor?

A letter before action works because it sets out the facts, what you want and what happens next, as the court rules expect. Anyone can send one. We make sure yours is clear and complete.

Can you take my case to court?

No. We can help you prepare for the small claims track, but you file and run the claim yourself.

Who checks my document?

A trained member of our team, using our written review checklist. We don't describe reviewers as lawyers.

Do you use AI?

We may use software to help prepare a first draft after you've paid. Every document is checked by a person before you receive it.

Can I cancel?

Yes, until we start work. Because this is a made-to-order digital service, once you ask us to start and we've delivered, the 14-day cancellation right ends. See our terms.

Which countries do you cover?

England and Wales only.

What if I'm not happy?

Tell us. You get one free round of changes, and our complaints procedure explains the next steps.