Complaints Procedure

We want to get things right. If you are unhappy:

1. Email complaints@sortedlegal.co.uk with your order number and what went wrong.
2. We acknowledge within 2 working days.
3. Someone not involved in your order investigates and replies in full within 14 days. If it's complex, we'll explain why we need longer (no more than 8 weeks).
4. We may correct your document free of charge or give a partial or full refund.

Because we are not a regulated legal services provider, the Legal Ombudsman cannot normally look at complaints about us. If you're not satisfied with our final response, you can contact the Citizens Advice consumer helpline on 0808 223 1133 or consider a claim in the small claims court.